Privacy Policy

1. General information

This Privacy Policy describes how vitanesia.com (“we”, “our”, “the Site”) collects, uses, and protects your personal information when you visit or make a purchase on our website.

This website is operated using Shopify.

2. Personal information we collect

When you visit the Site or place an order, we may collect the following information:

• Full name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment information (processed securely by Shopify and payment providers — we do not store full payment details)
• Browsing data (cookies, IP address, pages visited)

3. How we use your information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and user experience
• Prevent fraud and secure transactions
• Comply with legal obligations

4. Sharing of information

We only share your data with third parties necessary to operate our store, such as:

• Shopify (e-commerce platform)
• Payment processors
• Shipping and logistics providers
• Marketing or email service providers (if used)

These third parties only use your data to perform services on our behalf.

5. Data retention

We retain your personal data only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Provide customer support

6. Cookies

Our website uses cookies to:

• Ensure website functionality
• Analyze traffic and performance
• Improve user experience

You can disable cookies at any time in your browser settings.

7. Your rights

Depending on your location (including GDPR regions such as the EU/UK), you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability

To exercise your rights, contact us at:
📩 support@vitanesiashop.com

8. Data security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

9. Third-party services

Our store is hosted on Shopify, which provides the e-commerce infrastructure. Your data may be processed by Shopify and its integrated services in accordance with their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

11. Contact

For any questions regarding this Privacy Policy or your personal data:
📩 support@vitanesiashop.com