Return & Refund Policy

1. 90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee starting from the date you receive your order.

If you are not fully satisfied with your purchase, you may request a refund within 90 days by contacting our customer support team at:
📩 support@vitanesiashop.com

2. Eligibility

To be eligible for a refund:

• The request must be made within 90 days of receiving your order
• The request must be submitted via email to our support team
• Each request is reviewed individually by our customer service team

3. Refund process

Once your request is received:

• Our team will review your case within a few business days
• If approved, the refund will be issued to your original payment method
• Processing times may vary depending on your bank (typically 5–10 business days)

4. Damaged or incorrect orders

If you receive a defective or incorrect item, please contact us as soon as possible so we can resolve the issue (replacement or refund depending on the case).

Shipping Policy

1. Processing time

All orders are processed within 24–72 business hours (excluding weekends and holidays).

2. Delivery time

Delivery time is estimated at 6–10 business days after dispatch.

Delivery times may vary depending on destination and carrier delays.

3. Tracking

Once your order has been shipped, you will receive a tracking number by email so you can track your package in real time.

4. Shipping fees

Shipping is free worldwide unless otherwise stated on the website.

5. Delays

Occasional delays may occur due to customs, logistics issues, or high order volume. If this happens, you can contact us at any time.

6. Incorrect address

Customers are responsible for providing a correct shipping address. We are not responsible for delays or losses caused by incorrect information.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

We collect only the necessary information to:

• Process and deliver your orders
• Provide customer support
• Improve your shopping experience

For any privacy-related requests, contact us at:
📩 support@vitanesiashop.com

Terms of Service

By using this website and placing an order, you agree to the following terms:

• Products are sold as described on the website
• Orders are confirmed upon successful payment
• We reserve the right to refuse or cancel orders in case of suspected fraud
• Prices are displayed in the applicable currency at checkout
• Payments are securely processed through Shopify’s payment providers

Contact

For any questions or support:
📩 support@vitanesiashop.com