Shipping Policy

1. General information

We ship orders worldwide from our fulfillment partners.

All orders are processed and delivered in accordance with the timelines outlined below.

2. Order processing time

All orders are processed within 24–72 business hours (excluding weekends and public holidays).

Once your order has been processed, it is prepared for shipment.

3. Delivery time

Estimated delivery time is 6–10 business days after dispatch.

Delivery times may vary depending on destination, customs clearance, and local carrier conditions.

4. Shipping confirmation & tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can track your package in real time.

5. Shipping fees

Shipping is free worldwide, unless otherwise stated at checkout.

6. Delays

Occasionally, delays may occur due to factors outside our control (customs, carrier delays, high demand periods, etc.).

If your order is significantly delayed, please contact us.

7. Incorrect address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, losses, or failed deliveries due to incorrect address information.

8. Lost or missing packages

If your package appears lost or has not been delivered within the expected timeframe, please contact our support team so we can investigate with the carrier.

9. Contact

For any shipping-related questions:
📩 support@vitanesiashop.com